Bank branch experience in the digital age

Client: Société Générale
Date: 2016
Services: Service Design

Imagine the bank branch experience of the future by optimizing physical spaces and leveraging digital services

Project type:

Experience Design and Service Design

|Physical & Digital spaces


  • UX Research
  • Storytelling
  • Co-design


  • Ethnography
  • Experience maps, personas, insights
  • Design principles
  • Storyboarding
  • Implementation roadmap
  • Experiential guidebook

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